Service Agreement
Conditions of Use
At Charleston Map Jewelry, we take pride in our handcrafted pieces and aim to provide an exceptional shopping experience. By using our site, you agree to our terms and conditions, detailing the rights and responsibilities of both parties. This includes product information, pricing, order process, and delivery expectations. Please read through these conditions carefully to ensure a smooth transaction and satisfaction with your custom map jewelry. We appreciate your interest and commitment to our craftsmanship and look forward to serving you with beautiful, meaningful creations.
Returns and Exchange Policy
We strive for customer satisfaction at Charleston Map Jewelry, which is why we offer a 30-day return and exchange policy on all items. If for any reason you are not completely satisfied with your purchase, please reach out to us within 30 days of delivery to initiate a return or exchange. The jewelry must be in its original condition and packaging. Custom orders are non-refundable, as they are uniquely crafted pieces. We value your trust and aim to resolve any issues promptly to maintain a positive shopping experience.
Custom Orders and Design Requests
For unique designs inspired by your personal stories, we welcome custom orders! Please provide detailed information about the map locations or landmarks you wish to incorporate into your jewelry. Our team will work closely with you to create a stunning, one-of-a-kind piece that reflects your cherished memories. Be sure to allow extra time for the creation process, as each custom design is made with care and attention. Your satisfaction is our priority, and we look forward to crafting a timeless piece just for you.